Use Cases
BPO Call Center
Apprecio 2025 Impact Survey.
Results and applications in sales, customer loyalty, and team motivation.
Current customers who shared their results and how they use the product:
What are we used for?
Applications and Uses
100% of participating companies offer digital incentives on special occasions (birthdays, anniversaries, internal campaigns, and year-end) . These incentives strengthen employees’ sense of belonging and help reduce agent turnover.
22.2% use Apprecio to increase their sales and improve performance metrics such as NPS and customer service quality. Incentives are awarded for meeting sales targets, specific campaigns, and end-customer satisfaction results.
66.7% of companies reported significant savings by digitizing their incentive processes. Reducing the administrative burden allows teams to focus on their core operations, improving productivity per agent and ensuring greater traceability in management.
BPO and Call Center Segment Results
Increase in Key Performance Indicators (KPIs)
Average increase in business targets: +17%. Increases range from minor improvements of less than 5% to notable cases of +40%.
100% of the companies reported that their users have satisfaction levels above 80% with the incentives provided.
Average Operational Savings: 70%. Reported savings range from 53% to over 90%.
60% of companies reported increased productivity among their agent teams, thanks to the link between incentives and the achievement of operational KPIs.
Featured Case
Contact Point 360 posted growth of more than 40%.
Teleperformance stood out by achieving savings of between 70% and 90%.
Other use cases that might interest you
